THE LEADERSHIP LENS PODCAST - TILLER-HEWITT

Leadership: Removing the Guess Work

Leadership Tradeoffs

Today my guest is Dr. Chuck Callahan, Leader of Memorial Health System – a multi-hospital health system in Springfield Illinois.  Chuck has the most diverse background which may be his secret leadership weapon.

Wait until you hear his answers to management trade-offs, what intel and healthcare have in common, or how the simplification and sequencing of their values pre-pandemic – actually took the guesswork out of decisions and successfully served as their compass through the pandemic.

And like most of you, I’m always curious about the factors that influence a leader’s hiring decision.  That was a fun part for me hearing Chuck’s perspective and some of the biggest interview misses!

Leading with Transparency

Embracing Crucial Conversations

My guest is Devon Hyde, CEO of Lake Charles Memorial Health System. His health system is located in Lake Charles, LA – a city coined as the most weather-battered city in the United States – wait until you hear what they endured to earn that designation.

Devon has leadership experience in both non-profit and for-profit health systems and shares great insight into the different leadership lessons learned from both environments.  Devon is a leader who never takes his foot off the gas as it relates to strategic growth. You’ll enjoy what he has to say as he talks candidly about leadership transparency and crucial conversations.

Leading with Intention

Game-Changing Leadership Ideas

My guest is Darcy Craven, CEO at Archbold Medical Center. I think we all agree, we learn more from our mistakes than our successes – Darcy reveals his biggest leadership regret – one that I wished universities would do a better job teaching – but for many of our listeners could be a leadership game-changer.  He shares his secrets for measurable “strategic” growth, his competitive principle, many fast and easy retention strategies as well as what leaders look for when looking to advance internal candidates.

Leading in All Seasons

My guest is Jim Carter, the Senior Vice President/Chief Operating Officer of Archbold Medical Center.

This podcast interview is so full of leadership insight – it was difficult for me to create a short summary. Today’s interview is for leaders in ALL SEASONS of their careers.  We talked about role models – good and bad – even from some very unpredictable places, we talked about imaginary scorecards and about important leadership lessons learned – especially when thrown into the deep end.  When asked about the leadership challenges, Jim talked about the mind-numbing pace of transformation forced on leaders today and how the tried-and-true solutions just aren’t working.

 

Leading Physician Networks

Building Physician Groups that are Strategic Assets to the Health System

My guest today is Dave Miller, founding partner of HSG Advisors the leader in Employed Physician Networks and Physician Alignment.  You don’t have to take my word for it, because of their expertise, Dave and his team consistently publish for ACHE, MGMA, AMGMA, and provide case studies from health systems across the country that organizations are using to improve their physician networks every day.  Prior to HSG, Dave was a 15-year C-suite leader for Norton Healthcare.

In our interview, Dave shares great insights on board relations and how easy it is for your board to forget – even when they gave the directive – about the costs and perhaps losses months or years down the road. 

And - Everyone wants to know the warning signs of when a physician network is going off the rails or maybe has already derailed.  Dave starts with the warning signs but ends with a few innovative solutions – including some real soul-searching questions for leaders and physicians.

Leading a Multi-site Ambulatory Organization

My guest is Christina Carney, the Chief Executive Officer of Shawnee Health Service. Christina got me in the first 5 minutes of the podcast reminding me that while leaders change organizations – good leaders don’t change their leadership perspective.  We talk about leadership burn-out, how to resist a popular leadership urge, and as a six-sigma Black-belt, Christina doesn’t disappoint when providing succinct insights on focus and results.

Leading Under Fire

Today on the Leadership Lens Podcast we have Dr. Steen Trawick, the Chief Executive Officer and Chief Medical Officer of CHRISTUS Shreveport-Bossier Health System. Dr. Trawick started his first dual CEO/CMO position less than a year before the global pandemic hit. Then his hospital was the first in the health system and region to admit a COVID patient. So, thankfully his “can’t over-communicate” approach with his board of directors, medical staff, associates, and community was one of the many success secrets he shares.

He describes the top 3 leadership challenges and the warning signs of when the organization is getting close to running off the track. To add suspense, his hospital has the highest staff turnover rate - in the entire health system - but also has the highest patient satisfaction and one of the highest associate – or employee – engagement scores. You’ll hear how that is possible.

One of the many tweetable moments during the interview was when he shared his philosophy for himself and his entire organization saying, “If you can’t tell me how your job relates to patient care, we need to talk!”. 

Leading Growth in a Niche Delivery System

My guest today is Cameron McGregor the Chief Growth Officer for Ms. Medicine. This isn’t Cameron’s first executive role. In fact, she shares her experience leaving a senior system-level executive role in a large successful health system to be a part of this innovative women’s healthcare start-up. Cameron has some very thought-provoking answers to my leadership questions. Perhaps one of her best was the warning signs of when an organization is getting close to running off the track. As faculty at a local university, teaching future healthcare executives, Cameron shares a very thought-provoking exercise she has her students conduct their first day in her class; an exercise all leaders should use with their leadership teams.

 

Leading Today’s Physicians

With the untimely passing of Dr. Mike Finley in June 2022, we lost a legend, leader and true friend. Dr. Finley epitomized leadership through example with steadfast values, candor, passion and human compassion. This exemplifies his legacy, and we hope you will find it inspiring.

It’s always a treat to hear from a physician executive with years of experience. First as an independent practicing physician. Then, moving into leadership and becoming nationally recognized as a champion of innovation. This is a guy who sits at the top but hangs out in the trenches every single day.

Our guest today is Dr. Mike Finley System Medical Director and Designated Institutional Official for the CHRISTUS health system. Prior to this leadership role, Dr. Finley served as Chief Medical Officer for 20 years. If you’re a physician leader or a leader with responsibilities for engaging your physicians, you don’t want to miss this interview.

Dr. Finley has a wonderful perspective on today’s challenges and expectations of both our patients and physicians. And while not always congruent, he explains the leaders’ role in helping physicians through very specific paradigm shifts. If you want to hear a successful physician executive share what healthcare leaders of today need to understand, take a listen to this.

Leading “SMART” Growth

Looking at the NOW, NEAR & FAR

My guest is Diane Maas – Chief Strategy and Digital Growth Officer for Beacon Health, a health system recognized - across the industry - for its unprecedented innovation.

This interview had me on the edge of my seat as Diane shared countless systems in place to ensure the entire organization stays on track to hit their strategic goals …in the NOW, the near, and the far.  Like many executives, Diane works 70-80 hrs. every week – so not only does she talk about the struggle of work-life balance – she shares her new name for it.  Although she is a seasoned and accomplished executive, she shares a recent change in her role and one that some close to her thought would be a career-limiting move, …while someone else – her CEO - actually bet his house in her favor.  Check out how she fared…